Experience

Skill Summary

Skills & Knowledge
Active Directory, LANs, WANs, Ethernet, System Documentation, User Support, Testing & Troubleshooting
Programming Languages
DOS Batch Files, SQL, CSS, XHTML, Basic PHP
Databases
Microsoft Access, MySQL
Operating Systems
Windows Server 2003, 2008, Windows XP, Vista, 7, 9X & 2000/NT, UNIX/Linux
Other
Microsoft Office Suite, Adobe Suite, Lotus Notes, SIMS, Interactive Board Software (Promethean & SMART), Mitel, OneLAN, Full Driving License, Own Car.

Employment

Period: September 2010 - present
Company: Research Machines, Middlesbrough BSF
Position: Customer Support Engineer

Providing IT technical support for managed service schools in the Middlesbrough area as a part of the Building Schools for the Future contract working to strict SLA deadlines.

Period: September 2005 - September 2010
Company: Ormesby School Specialist in Engineering, Ormesby
Position: IT Technician
Key Technologies: PHP, HTML, CSS, Microsoft Packages, JavaScript

Provided onsite technical support for all staff and student members, operating within a small department, I was responsible for the resolution of all IT and new media related issues.

Responsibilities:

• The maintenance and provision of a hard wired and Wireless LAN, including Hubs,
  switches, access points etc
• The maintenance provision and installation of all hardware & software on site.
• Administration of Windows Server 2003, proxy server, and backups.
• School Website Design, Maintenance and updating.
• Teaching basic IT skills to support staff
• Teaching Photoshop to students in year 11 & helped run a Cisco hardware course
  for students

Period: November 2004 - July 2005 (part-time)
Company: Ormesby School Specialist in Engineering, Ormesby
Position: ICT Curriculum Assistant
Key Technologies: PHP, HTML, CSS, Microsoft Packages, JavaScript

The primary objective of my post at Ormesby School was to create a fully functioning School Intranet that allowed both students and staff to access the information they required. This involved liaising with members of staff and the Curriculum leader to ensure the information was clearly represented on the Intranet. Other duties included creating PHP forms for the students to fill in to give the staff some ideas about the students abilities. This progressed into a system that was used for all students within the school, with unit targets being set up on the students own space allowing them to fill in a form at the end of each unit to show their understanding of the topic. I was also acting as a contact for ICT technical support for teachers, who would frequently come to see me to resolve problems they were having.

Period: July 2003 - July 2004
Company: BT Exact, Broadband IVV&T Team, Ipswich
Position: Integration Engineer
Key Technologies: SQL, Oracle, UNIX Shell

The department undertook the Integration and 'End-to-End' testing activities of a Carrier Scale OSS (Operating Support System) used to market BT Wholesale's Broadband DSL services within the United Kingdom.
Day to day work involved testing BT's DSL provisioning system to a specification, model (OSS) configuration and test data maintenance. A proactive approach was required at all times to deal with the various problems found during testing.

Another key responsibility for me was to support the CAT (Customer Acceptance Testing) team at BT Wholesale in Coventry when Broadband releases went live.